Privacy Policy

We want to be as transparent as possible with regards to the data we collect, how we collect it, and how this data is used, so we have laid out this information in the page below.

Personal information we collect

‘Personal Information’ is defined as any data about an individual that makes them identifiable. Personal information we collect about you:

  • Identity data. Information such as name and title.
  • Contact data. Information such as email address, physical address, location and telephone number
  • Financial data. We collect your payment card details, however we neither see these or store them on our server. Please see out Secure Payment page for more information.
  • Transaction data. We collect your order information which includes information regarding your purchase history and communications made with regards to any order.
  • Marketing data. Any information you have given to us in regards to marketing information (email lists, postal lists).

How we collect information

We collect information from you in a number of different ways depending on how you interact with the site. The main ways that we collect data is through:

  • Placing orders
  • Subscribing to newsletters
  • Entering competitions
  • Contacting us

We also collect technical information from third party providers laying out how you interact with our site, your location and the technologies you use. The current list of third parties we use for this information is:

  • Google Analytics

We will only collect information from you when any of the following conditions are true:

  • We have your permission to do so
  • We require this information in order to form a contract with you
  • When the information is required in order to provide a functional service to you
  • When we are legally required to do so

How we store your information

We store the information you provide to us directly on our server which is hosted in a UK data centre. This includes information regarding your account (including name, address, billing details and order history) and any contact form interaction you may have (including leaving product reviews).

We do not store your financial information.

The passwords that you have given us to secure your account is your responsibility to keep secret, we will never share or ask you for your password.

Third parties

We will never share you information with any third party unless you have given your permission to do so (email marketing), or this information is required in order to process your order and ship your goods. These third parties include:

  • Delivery partners (Royal Mail, DPD)
  • Payment gateway provider (

We will never sell your information to third parties

Your rights

You have a number of rights regarding your personal information and we work hard to ensure that these are maintained. These are:

  • The right to be informed about how your personal information is being used
  • The right to access the personal information we hold about you
  • The right to request the correction of inaccurate personal information we hold about you
  • The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
  • The right to stop direct marketing messages, and to withdraw consent for other consent-based processing at any time
  • The right to request that we transfer or port elements of your data either to you or another service provider
  • The right to complain to your data protection regulator – in the UK, the Information Commissioner’s Office

If you have any questions in regards to your rights, please do not hesitate to Contact us and we will do our best to help.